1. Introduction

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Welcome to AimBack (“Company”, “we”, “us”).  
AimBack is a SaaS platform developed by Ascadis Technologies that enables businesses to integrate with the official **Meta WhatsApp Business API** and authorized WhatsApp Business Solution Providers.

We are committed to protecting your privacy and handling your data in compliance with Meta Platform Terms, Meta Data Use Policy, and WhatsApp Business Policy.

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2. Information We Collect

We may collect the following types of information:

A. Business Account Information

• Business name

• Business phone number

• Email address

• Business Manager ID

• WhatsApp Business Account details

B. User Account Information

• Name

• Email address

• Login credentials

C. Communication Data

When you connect your WhatsApp Business account:

• WhatsApp phone number

• Message metadata (timestamps, delivery status)

• Message content (only if required for delivery, automation, or storage features enabled by the customer)

D. Technical Data

• IP address

• Browser type

• Device information

• Log data

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3. How We Use Information

We use collected data to:

• Provide WhatsApp API integration services

• Enable message delivery and automation

• Manage subscriptions and billing

• Improve platform performance

• Provide customer support

• Ensure compliance with Meta’s platform policies

We do not sell personal data.

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4. WhatsApp & Meta Platform Compliance

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AimBack integrates with:

• Meta WhatsApp Cloud API

• Authorized WhatsApp Business Solution Providers (such as Gupshup or YCloud)

We process data strictly in accordance with:

• Meta Platform Terms

• WhatsApp Business Policy

• Applicable data protection laws

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AimBack uses the **official Meta WhatsApp Business API** to enable WhatsApp messaging and communication services.
We comply with the **Meta Platform Terms**, **Meta Data Use Policy**, and the **WhatsApp Business Policy**.

We process WhatsApp-related data only as necessary to deliver the services and in accordance with Meta’s policies.

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5. Data Sharing

We may share data with:

• Meta Platforms, Inc.

• Authorized WhatsApp BSP providers

• Cloud hosting providers

• Payment processors

We do not share customer data for advertising purposes.

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6. Data Retention

We retain data:

• As long as your account remains active

• As required to provide services

• As required by law

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Customers may request deletion of stored data by contacting us.

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7. Data Security

We implement:

• Secure cloud infrastructure

• Encrypted data transmission (HTTPS)

• Access control and authentication

• Role-based authorization

However, no internet-based system is 100% secure.

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8. International Data Transfers

Your data may be processed in countries outside your residence, including locations where our infrastructure providers operate.

We ensure appropriate safeguards are in place.

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9. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your data

• Correct inaccurate data

• Request deletion

• Restrict processing

To exercise these rights, contact us at:

📧 ashokkumarm@ascadis.net

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10. Third-Party Services

Our platform integrates with third-party services including:

• Meta Platforms

• WhatsApp Business API

• Payment gateways

• Cloud hosting providers

Their privacy policies apply to data processed directly by them.

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11. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised effective date.

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12. Contact Information

If you have questions regarding this Privacy Policy, contact:

AimBack
Email: ashokkumarm@ascadis.net
Location: India